Shipping Policy

ACME Quiz Products ships to all US and Canada locations, as well as other select parts of the world. If you require international (non-US) shipping and your destination is not showing as a valid address on checkout, please reach out to us and we will attempt to accommodate your request.

Most orders placed by 5pm eastern time will be shipped by the next business day. Exceptions to this are for equipment orders, which typically take one to two weeks from the order date to ship. If a combined material and equipment order is made, you will be prompted at checkout to select a shipping method for the material portion of the order and a second method for the equipment.

Note: Because of the cost of processing and shipping, international orders may not be returned for refund.

FREE SHIPPING

Free shipping is offered for all material orders exceeding $99 USD. Excluded from this offer is quiz equipment and international orders. If you order both material (and that portion of the order exceeds $99 USD) and quiz equipment, you will be offered free shipping for the material but must select a second shipping method for the equipment. If, in our estimation, the equipment will arrive before the material (because it may have been shipped using the free economy method), we may, at our discretion, combine both orders into one shipment and ship using the equipment shipping method.

WRONG ADDRESS / UNDELIVERABLE ORDERS

It is the customer's responsibility to make sure that upon checkout, the entered shipping address is valid. If an order is returned because it is undeliverable, the customer will be responsible for the additional processing and shipping fees, and/or restocking fees.

LOST / STOLEN PACKAGES

ACME Quiz Products is not responsible for lost or stolen packages. If the shipping company's tracking information states that your package was delivered to your address and you have not received it, please file a claim with the shipper.

IMPORT DUTY AND TAXES

Import duties and international taxes are not collected when you place an order and are the responsibility of the customer upon receipt (where applicable).